Refund and Returns

We want you to love your sweets. If something is wrong with your order, we will put it right.

If something is wrong

If your order arrives damaged, is missing something, or is not what you ordered, email us at chocaboxgifts@gmail.com as soon as you can, ideally within 48 hours of delivery or collection. Please include your order number and a photo. We will send a replacement or refund the affected items.

Returns

Our sweets are food, weighed out and packed to your order, so we cannot take them back once they have left the shop unless something is wrong with them.

Cancelling an order

If you change your mind before we have packed your order, email us and we will cancel it and refund you in full.

How refunds are paid

Refunds go back to the card or payment method you used, within 14 days of us agreeing the refund. Your bank may take a few more days to show it.

None of this affects your statutory rights.